Terms and Conditions

Hereunder are the Generic Terms and Conditions applying to you (“the customer””the tenant”) and your rental in the charming guesthouse Côté Provence (“the owner”), located 544 Chemin du Pont de Bois, 84250 Le Thor – France and managed by the company so called SASU Côté Provence.

Personal Data protection :

Legislation

The French Code of Tourism and Code of country entrance and stay for foreigners have been modified by decree (n°2015-1002 of August 18th, 2015). It is since mandatory for all accommodations including B&Bs to ask foreigners for their full coordinates for potential police requests. So that we ask the reservation contractor to communicate to us personal informations when booking and IDs of all other residents at arrival. Your datas have to be kept for a minimum of 6 months after your stay.

Personal Data usage

According to the EU law for General Data Protection Regulation (EU 2016/679) (GDPR), the owner commits to not reveal to any third party (instead the Police, or Courts or French administrations) informations of whatever nature, on whatever media, brought by the tenant on the occasion of the execution of the reservation.

Côté Provence uses your coordinates for its communication towards you and only you. You have the right to ask for limiting the use of your data or for your data to be erased (after the 6 months period). This can be done by sending us a simple email at contact@coteprovence.com with acknowledgement of receipt .

Reservation :

Effectiveness

The reservation becomes effective since the customer have sent to the owner a deposit and have agreed to our Generic Terms and Conditions.

For Direct Booking (via our Website www.coteprovence.com ) :

The Generic Terms and Conditions are accepted when signing the contract that would have been sent to you or when ticking the corresponding Tick Box during the online reservation process.
We ask for a deposit of 30 % of the total price of the stay.

For Booking via an OTA (Online Travel Agencies as Booking.com or AirBnB) : please refer to the conditions set with the concerned partner. Be aware that there are additional fees when contracting via an OTA.

Cancellation by the customer :

For Direct Booking (via our Website www.coteprovence.com ) :

Any cancellation must be notified by registered letter or e-mail with an acknowledgment of receipt sent to the owner.

A) Cancellation before the beginning of the stay:

if the cancellation intervenes more than 30 days before the beginning of the stay, the amount of the deposit is entirely transfered back to the customer.
If the cancellation intervenes between 15 and 30 days before the beginning of the stay, the amount of the deposit remains acquired to the owner.
If the cancellation intervenes less than 15 days before the beginning of the stay, the amount of the deposit remains acquired to the owner who reserves him the right to demand the balance of the total price of the stay to the customer (in case the owner is not able to re-rent the accommodation because of too short notice (eg no show)).

B)In case of unexpected late or deferred arrival, see “Arrivals” hereunder.

C) In case of shortened stay, the costs corresponding to the total stay remains entirely acquired to the owner.

For Booking via an OTA : please refer to the conditions set with and by the corresponding OTA.

Cancellation by the owner :

The owner reserves his right to cancel the customer’s stay up to 5 days before the start of the stay, without any damage being claimed. The customer will be immediately reimbursed for the sums already paid. Under no circumstances is the owner required to find another place for the customer to stay.

COVID Vaccination / Health Pass

Depending on the epidemic situation and the recommendations or rules of the French government, our customers may be asked to respect barrier gestures (wearing a mask, washing hands, etc.) and up to the presentation of a Health Pass showing a complete vaccination against COVID on the date of the stay.

Standard Prices :

Rooms and Suites prices

Prices are in Euros (€), VAT included.
Prices are for 2 persons, including breakfasts. Tourist taxes are extra (FYI, 0.88€/night/adult in 2025) .
OPTIONS : Early Check In (from 11:00) and Late Check Out (up to 15:00) : 40€. Must be asked at reservation. Subject to availibility, confirmed in the 24h. Arrivals are between 4pm and 7pm. Any late arrivals must be validated in advance and may incur costs. Baby cot : 5€/night. Must be ordered when booking. Look also to the section “Services Prices”
Person in extra costs : 15€/night/child (< 14yo at the time of the stay) ; 25€/night/adult ; baby and child below 2y (at the time of your stay) are our guests so free of charge, but should be declared as child (a special discount will be applied at payment ; check the box “Discount for child under 2yo”). Baby Cot 5€/night.

Rates 2025	LOW SEASON From Monday, 17 March to Thursday, 17 April and from Monday 06 October to Thursday, 06 November
ROOMS (price per night in €)	1 night	2 nights	3 nights	4 nights	5 nights and more
Double Room	x	125	115	110	100
Suite 1 room	x	135	125	120	110
Suite 2 rooms	x	140	130	125	120

Cottages and Studio prices

Prices are in Euros (€), VAT included. In 2025, Tourists taxes have to be paid extra on site (FYI, the 2024 Tourist taxe for a 4* Cottage was 2,75€/night/adult).
For the cottages Le Ventoux and Les Alpilles, prices are for 4 persons. For Studio Luberon, prices are for 2 persons.
Person in extra costs : 10€/night/child (< 12yo) ; 20€/night/adult ; baby and child below 2y (at the time of your stay) are our guests so free of charge, but should be declared as child (a special discount is applied). Baby Cot 5€/night.
Prices include the provision of bed linen, linen, dish towels, tablecloths, and a small set for dishes. We also provide the necessary equipment to do your cleaning at the end of the stay for the cottages (cleaning included for the Studio).
Cleaning price at the end of the stay for the cottages Le Ventoux and Les Alpilles: 60€
Prices are excluding breakfasts and access to the Wellness area.
Early Check In (from 11:00) and Late Check Out (up to 15:00) : 40€. Must be asked at reservation. Subject to availibility, confirmed in the 24h. Arrivals are between 4pm and 7pm. Any late arrivals must be validated in advance and may incur costs.
Early Check In and Late Check Out options are not available in High Season.

Rates 2024	LOW SEASON From Monday, 18 March to Monday, 29 April and from Monday 07 October to Monday, 11 November		MID SEASON From Tuesday, 30 April to Friday, 28 June and from Sunday, 01 September to Sunday, 06 October		HIGH SEASON From Saturday, 29 June to Saturday, 31 August
GUESTHOUSES	3 nights	Week	3 nights	Week	3 nights	Week
LE VENTOUX	360	720	420	860	–	1160
LES ALPILLES	420	840	510	980	–	1480
STUDIO Luberon	330	700	360	720	420	910

Rates 2025	LOW SEASON From Monday, 17 March to Thursday, 17 April and from Monday 06 October to Thursday, 06 November		MID SEASON From Friday, 18 April to Friday, 27 June and from Saturday, 30 August to Sunday, 05 October		HIGH SEASON From Saturday, 28 June to Friday, 29 August
GUESTHOUSES	3 nights	Week	3 nights	Week	3 nights	Week
LE VENTOUX	360	720	420	860	–	1160
LES ALPILLES	420	840	510	980	–	1480
STUDIO Luberon	330	700	360	720	420	910

Services prices

SERVICES	Prix en € TTC
Breakfast	15€ / person
Diner / Table d’hôtes	35€ / person
Platter to share		15 €
Drinks		à la carte
SPA – access to Jacuzzi & Sauna	20€ / couple / session
Early Check In (from 11:00) / Late Check Out (15:00 at the latest)	40 €
Baby Cot		5€/night
Electric charging station	Hybrid 10€ / charge Electric 20€ / charge
Massage (partner)	depends on type and lenght
Bike rental (partner)	depends on bike type and rental lenght

Payment :

Means of payment

All payments have to be made in euros (€). Our prices are VAT inclusive. Payments can be made by Credit Card (Visa / Mastercard / Maestro), by bank transfer (SWIFT), or in cash. For security questions, we will never accept or ask you to send us directly by phone or email your Credit Card informations, but will use or propose you to use secured online payment systems (Stripe or Paypal, or the one of an OTA).

Balance payment

For Direct Booking, the balance of the rental is to be paid on the day of arrival. Consumptions and additional services will be paid at the end of stay. For Booking via an OTA, the balance is collected directly by the OTA.

Bank coordinates

They will be communicated to you on request, for bank transfer within the European Union (SEPA transfer, normally free of charge).

Check in and Check out :

Check In

The customer arrives the first day of stay in between 16h and 19h (4pm and 7pm), unless the customer has previously and expressly agreed to another schedule with the owner. In case of earlier arrival, the owner can refuse to accept the customer and ask him to come later, unless “Early Check In” service has been booked (for Rooms and Suites only). In case of unexpected late or deferred arrival, the customer has to prevent the owner before 16h (4pm). Without any notice of late or deferred arrival to the owner, the owner will consider it as a no-show and is allowed to re-rent the accommodation after 19h (7pm). Please note that any request for late arrival may also result in additional charges..

Check Out

The customer commits to return rooms and/or cottages in good condition and to signal to the owner any damage. Rooms and cottages must be vacated by 10:30am on day of departure, unless our Late Check Out offer was booked (with additional costs, for Rooms and Suites only).

Capacity :

Baby, Children, Adults

A baby under two years of age at the time of your stay is considered … a child. If Babies are our guests (free of charge), they still must be reported. When booking, please right indicate your total number of children. When arriving at payment, check the box “Discount for child under 2yo” if you have one. Baby cot is available as an option. A child over the age of 12 at the time of stay counts as an adult.

Disabled persons

Unfortunately our accommodation is not suitable for people with disabilities. Our rooms are all upstairs and if our guesthouses are full footing, they are not suitable for persons in a wheelchair.

Respect of the number of people

The reservation is made for a specific number of people, adults and children. If the number of people on arrival exceeds the number of people declared, the owner is able to refuse additional customers. This refusal can in no case be considered as a modification or a termination of the reservation at the initiative of the owner.

Insurances :

Mandatory Holiday Insurance

We ask our customers to contract a Holiday Insurance for their stay. A Holiday Insurance is often associated with your Primary Home Insurance but you need to ask your insurer. This guarantee extends the protection of the main residence to a temporary home, for a weekend or vacation.

Cancellation Insurance

In times of uncertainty, we encourage you to contract a travel cancellation insurance, and to ensure it covers COVID-19 situations. Some credit cards also allow you to benefit from a travel insurance that can cover the cancellation, modification and interruption of your trip due to illness or accident.

Use of accommodations and common places :

General Rules

The tenant can’t in no event of any right stay in places at the expiration of the period of rent initially contracted, except a new agreement is signed by the tenant and the owner. The customer will have to respect the peaceful character of the house and associated garden and services, and make a usage of the places corresponding to their destination. He commits to become aware of and respect the rules of the Guesthouse.

All goods brought by the customer in the rooms remain under his responsibility. The customer agrees to lock the doors of the room, the B&B entrance door or the Cottages when he leaves. He may be held responsible for any deterioration or theft occurring in his absence while the doors have been left open.

The customer agrees to report to the owner any damage that have occurred during his stay. The owner reserves the right to charge the customer for any damage. Prior to the stay, the client will contract a Holiday Insurance (see Insurances).

Children

The children from 0 to 99 years old are welcome ! The young children must be always accompanied by a relative and remain under their relatives responsibility wherever in the House, the park (please note there is a non secured river border) and the swimming pool (If the entrance to the pool is secured by barriers, the bathing is without surveillance).

Smoking or Non smoking

Smoking is prohibited inside buildings, whether they are common or private. It is then forbidden to smoke inside the B&B House, your rooms or inside the cottages / Guesthouses. It is also forbidden to smoke in the swimming pool area, the Wellness area and the summer kitchen area. Ashtrays are at disposal outside, near outdoor garden furnitures.

Pets

For reasons of hygiene and safety of our hosts, no pet is authorized. If a guest comes with an animal for check in, the owner can refuse the guest. This refusal cannot be considered as a modification or a break of the contract on the initiative of the owner. If a guest introduces an animal without notice during his stay, he will be asked to leave the Guesthouse immediately. The costs corresponding to the total accommodation will remain entirely acquired to the owner.

Cars and bikes

If our Guest House has secure private parking, your car and its contents remain under your responsibility. If our Guest House has a bicycle cabin, your bicycle and its equipment remain under your responsibility.

COVID situation

Depending on the epidemic situation and the recommendations or rules of the French government, our customers may be asked to respect barrier gestures (wearing a mask, washing hands, etc.) and up to the presentation of a Health Pass showing a complete vaccination against COVID on the date of the stay.

We could also restrict access to certain services, without the customer being able to claim any damages or interest

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